MeMate Terms & Conditions | User Agreement & Policies

Website Terms of Use

Use of this website is subject to the terms of this Website Terms of Use, as amended from time to time. If you do not agree to these terms, you should immediately cease using this website. The terms of this Website Terms of Use do not exclude, restrict, or modify:

the application of any provision of the Australian Consumer Law (whether applied as a law of the Commonwealth or any State or Territory of Australia) (ACL);
the exercise of any right or remedy conferred by the ACL; or
the liability of meMate for a failure to comply with any applicable consumer guarantees where to do so would:
contravene the ACL; or
cause any part of this Website Terms of Use to be void.

the application of any provision of the Australian Consumer Law (whether applied as a law of the Commonwealth or any State or Territory of Australia) (ACL);
the exercise of any right or remedy conferred by the ACL; or
the liability of meMate for a failure to comply with any applicable consumer guarantees where to do so would:
contravene the ACL; or
cause any part of this Website Terms of Use to be void.

Notice specific to software available on this website

Any software downloaded from this website is governed by the terms of the end-user license agreement (EULA), which accompanies or is included with the software. Any reproduction or redistribution of the software not in accordance with the EULA is prohibited by law.

Without limiting the foregoing, reproduction or copying of the software to any other server, site, or location for subsequent reproduction or redistribution is expressly prohibited.

meMate does not provide Tax Advice

meMate is not a registered entity pursuant to the Tax Agent Services Act 2009 (TASA) and therefore cannot provide taxation advice to clients. If you have a query concerning taxation, including filing your BAS return or annual tax statements, you should consult with your accountant or other registered tax adviser.

Links to third-party sites

Some links on this website will let you leave this site. The linked sites are not under the control of meMate, and meMate is not responsible for their operation or contents. These links are provided as a convenience and do not imply an endorsement of the site by meMate.

Applicable law

This website is operated and provided from Australia. Your use of this website is governed by the laws of Victoria, Australia.

This website may be accessed throughout Australia and overseas. meMate makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website.

Intellectual property rights

meMate and the meMate logo are registered trademarks of meMate Enterprise Pty Limited. Other product and company names mentioned on this website might be the trademarks of their respective owners.

Shopping cart

meMate’s websites include an electronic shopping cart. In the event that you commence but do not complete a transaction, meMate or its agents may use the information you have entered to contact you by email to either:

(a) remind you that the transaction remains incomplete; or

(b) understand why the transaction did not complete (‘Follow-Up Email’).

By using meMate’s websites, you consent to receiving such Follow-Up Emails. If you do receive a Follow-Up Email, you can request that meMate not make further contact regarding the incomplete transaction.

Account Cancellation & Data Retention

If your Organisation account with memate is cancelled or deactivated, all data linked to the Organisation — including projects, jobs, shifts, communication, and files — will be retained for 50 days from the date of cancellation. After that, all Organisation data will be permanently deleted from memate servers.

During this 50-day period, the Organisation may contact memate to retrieve or migrate data. After the retention window, no recovery will be possible.

User Disconnection from Organisation

If you are removed or disconnected from an Organisation within memate (e.g., due to role change, contract end, or admin removal), your access to Organisation data will immediately be restricted.

Any data you’ve submitted (jobs, messages, timesheets, photos, etc.) remains the property of the Organisation and will stay within its account.

You will have 14 days to access and download your personal records or exported logs (where available) from your memate app before your user data access is permanently removed.