Quoting & Invoicing |  Built-in quoting tools, auto-invoicing, client approvals |  Available, but often requires setup/customisation |
Project & Job Management |  Visual job board, scheduling, contractor assignment, progress tracking |  Enterprise-grade tools, better for large project teams |
CRM & Lead Tracking |  Simple CRM with pipeline, contact history, and reminders |  Job management with a focus on checklists and job completion |
Team Scheduling & Time Tracking |  Staff clock-in/out, shift planner, task timers |  Available via modules or partner tools |
Internal Communication |  Built-in messaging, job comments, tagging, @mentions |  Limited — usually handled via third-party integrations |
Reporting & Analytics |  Real-time job profitability, expenses, client stats |  Robust reports, but requires configuration and training |
Local Support & Setup |  Free onboarding, Australian-based team, data migration included |  Setup through NetSuite partners; paid onboarding |
Ease of Use |  Easy to learn, clean interface, built for SMEs |  Complex interface, more suited to IT-managed environments |
Pricing Transparency |  Flat monthly plans, no hidden fees |  Tiered pricing, often custom and high for full features |
Best Suited For |  Aussie service businesses with national operations |  Large enterprises with global structures and teams |