Quoting & Invoicing |  Built-in quoting, approvals, invoicing & payments |  Not included — requires external tools or integrations |
Job & Project Management |  Job board, scheduling, contractor assignment, task timelines |  Task/ticket tracking built around agile workflows |
CRM & Lead Tracking |  Full CRM with contact history, lead tracking, follow-ups |  No native CRM — only issue-based tracking |
Team Scheduling & Time Tracking |  Roster, shift planning, timesheets, job timers |  Available via add-ons or third-party integrations |
Internal Communication |  Built-in team chat, job comments, mentions |  Comments & tagging per ticket only — not general chat |
Reporting & Profitability |  Real-time dashboards, job-level profit/loss, expenses |  Progress reports only — no financial or business-level data |
Ease of Use |  Simple UI, no training needed, designed for SMEs |  Complex interface, best for technical/project teams |
Local Support & Setup |  Aussie support, free onboarding, guided setup |  Self-setup or enterprise-level implementation required |
Best Suited For |  Service-based SMEs: trades, consultants, installers, field teams |  Agile software development teams and technical project managers |